Four addresses, all monitored by the team that builds the product. There is no phone line — a written record matters more than speed for almost everything below.
hello@lifevault.example — Account questions, billing, anything that does not fit below. Answered by the people who build the product, within one working day.
security@lifevault.example — Vulnerability reports. Acknowledged within one working day and credited in the changelog unless you would rather we didn't.
privacy@lifevault.example — Access, export, correction and erasure. Formally answered within 30 days, usually within three.
press@lifevault.example — We do not comment on individual accounts or incidents, including to confirm whether someone is a user.
You do not need an account and you do not need us. The message you received contains everything the account holder chose to share with you, including any address and medical notes they recorded.
If you believe someone is in immediate danger, contact your local emergency services rather than us. We cannot dispatch anyone, and we cannot tell you anything beyond what the notification already contains.
Lifevault Systems Ltd, 1 Example Street, London EC1A 1BB, United Kingdom. Company No. 00000000, registered in England & Wales.
Post is checked weekly and is the slowest way to reach us. Legal service of process should also go to legal@lifevault.example.